Changes in air traffic control systems and procedures can result in a variety of changes in how controllers coordinate their activities, communicate, and perform their tasks.
Naturalistic Decision Making in the Air Traffic Control Tower: Combining Approaches to Support Changes in Procedures
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Changes in air traffic control systems and procedures can result in a variety of changes in how controllers coordinate their activities, communicate, and perform their tasks. It is important to anticipate the effects of these changes before they are made, but no single method is adequate to assess all human performance issues. In this paper, we present a trio of complimentary methods to assess a variety of human performance issues and discuss the analytical merits of each. The methods include Cognitive Analysis and Modeling, Critical Incident Analysis, and Controller Coordination Analysis. For each method, we highlight its purpose and outline the product, with specific examples drawn from the domain of air traffic control in the tower environment.