Intelligent Interfaces for Universal Access: Challenges and Promise

This article outlines some challenges and opportunities in the area of universal access to intelligent interfaces. Technological advances in computing and communication together with increasingly available connectivity provide both new challenges and new opportunities for disadvantaged individuals to become more full participants in society. It is also the case that careful exploitation of these advances can make advantaged workers that much more efficient or effective, for example, when they find themselves in communications and/or computing disadvantaged environments such as while mobile or in remote areas.