In this paper we describe two systems designed to connect users to distributed, continuously changing experts and their knowledge.
Enterprise Expert and Knowledge Discovery
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In this paper we describe two systems designed to connect users to distributed, continuously changing experts and their knowledge. Using information retrieval, information extraction, and collaborative filtering techniques, these systems are able to enhance corporate knowledge management by overcoming traditional problems of knowledge acquisition and maintenance and associated (human and financial) costs. We describe the purpose of these two systems, how they work, and current deployment in a global corporate environment to enable end users to directly discover experts and their knowledge.