This paper explores the role of service-level agreements (SLAs) in managing performance of Government procurements through public clouds (although some of the findings from this exploration also are relevant for community and private clouds).
Cloud SLA Considerations for the Government Consumer, 2010
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This paper explores the role of service-level agreements (SLAs) in managing performance of Government procurements through public clouds (although some of the findings from this exploration also are relevant for community and private clouds). SLA best practices and lessons learned are explored, and context is provided regarding how SLAs currently are being applied within public cloud procurements.