CIO 2.0: Reshaping the CIO Role in an Enterprise 2.0 Environment

The role of the Chief Information Officer (CIO) is in the midst of a transformation as the perfect storm of economic, political, organizational and technological factors are coming together to shape the business focus of organizations as well as the technology solutions used to manage and govern that business. In this volatile and uncertain environment, today's CIO is facing many challenges: being agile and responsive, reducing resource requirements for operations and growth, providing the best service to support the mission, reducing the operating cost structure of the IT enterprise, achieving scale operations in the enterprise, enhancing performance of people products and services, improving transparency, enhancing reporting chains and benefit realization, and balancing the competing demands of many stakeholders. In this paper, we discuss our efforts to help our sponsoring Government CIO successfully define the vision, strategy and resources to build the future IT enterprise for a very large Department of Defense community. In particular, we describe our experience in implementing an Enterprise 2.0 interactive portal and tools set, "CIOweb", that is being developed by the CIO to shape and manage the information enterprise, provide a strategic business planning process that supports governance and visualization, develop a Web 2.0 technical forecast and roadmap, influence long term objectives of the CIO and establish a governance structure to manage this environment. Our goal is to help the CIO make the decisions that shape IT resources and results. We highlight some of the capabilities provided, techniques used, challenges faced, lessons learned and how this approach impacted the user.