Caring for Our Veterans: Successful Transformation Requires Systems Thinking

VA has begun an ambitious transformation effort designed to enable the Department to become a “high-performing” organization that is the number one customer service organization in the federal government. Early efforts include developing leaders, establishing new capabilities, and making tactical improvements to increase Veteran access to services and improve the quality of their interactions with the Department.

Note: Transition of power after a Presidential election is complicated; preparing the federal government for a seamless shift to a new administration is crucial to continuing important work on behalf of the American people. MITRE will inform this transition by sharing our insights and experiences with those involved in transition planning and with leaders in the next administration. Our recommendations derive from the ongoing, practical guidance we provide our federal agency sponsors as they face critical national challenges.

This paper is part of a collection provided to our government sponsors; it supports MITRE’s focus on assisting new administration and career civil service leaders through the transition and beyond to achieve results that matter. To view all the papers in the collection, use the "Federal Transition" link in Topics, above.