Evaluating Inter-Organizational Information Systems
2004 Award Winner
Jill Drury, The MITRE Corporation
Jean Scholtz, National Institute for Standards and Technology (NIST)
This chapter describes different means of evaluating the usability and
suitability of computer-based inter-organizational information systems
(IOISs). It begins with describing why doing so is important yet difficult,
and provides an assessment of the advantages and disadvantages of the
major types of evaluation. It continues with a case study focusing on
determining whether an application provides the necessary insight into
other collaborators’ identities, presence, and activities while keeping
sensitive information private from a subset of the collaborators. The goal
of this chapter is to provide practical guidance to organizations seeking
IOISs to help them choose (or develop) an IOIS that best meets their needs.
Copyright © 2005, Idea Group Inc. Posted with permission of the publisher. Reprinted from Inter-Organizational Information Systems in the Internet Age, Sean B. Eom, editor, Hershey, PA, Idea Group Publishing, pp. 266–295.
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