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Center for Enterprise Modernization (CEM)
Internal Revenue Service/Department of Veterans Affairs FFRDC
Providing Trusted Solutions for Federal Sector Modernization
MITRE's Center for Enterprise Modernization (CEM) FFRDC, sponsored by the Internal Revenue Service and co-sponsored by the Department of Veterans Affairs, takes on the challenge of reshaping and modernizing the technology infrastructure as well as mission critical business and management functions of federal civilian government agencies. In addition to the IRS and VA, CEM supports agencies including the Financial Crimes Enforcement Network (FinCEN) at the Department of the Treasury, the Securities and Exchange Commission, the U.S. Census Bureau, and the departments of Health and Human Services (HHS) and Labor.
We collaborate with these organizations and their stakeholders to help transform the way they do business for the American public. CEM's work enables them to more efficiently acquire, integrate, manage, and operate the business and information technology systems critical to the services they provide.
Improving Civilian Agencies' Systems Integration Capabilities
MITRE has long served as a key partner to help government adopt technology to meet mission needs. The greater challenge, however, involves rethinking business models, taking on new mission responsibilities, and changing management and governance approaches. As large and complex systems for key revenue, tax, and benefits administration programs change—especially when integrating new and legacy systems—these agencies must also maintain oversight of the work they do, stay within budget, and deliver effective solutions.
CEM staff help ensure that this happens. For example, CEM supported the IRS and HHS in launching the groundbreaking Affordable Care Act after its passage in 2010. CEM also works with VA in addressing the unique needs of our veterans, including the emerging challenges of today's warfighters returning from Iraq and Afghanistan.
MITRE helps sponsors succeed in the systems integration role, engineer better technical solutions, deliver new IT-enabled business capabilities, and implement new legislative requirements. As our sponsors' needs evolve, so does our focus, applying technical expertise and analytic methods to help agencies meet public expectations.
These are just a few recent examples:
Improving Systems Integration Capabilities in Civil Agencies
In January 2012, the IRS completed a major milestone for the tax system with the launch of the Customer Account Data System, CADE 2. After 50 years of processing tax forms in a weekly batch cycle, the IRS implemented the first wave of CADE 2 Transition State 1 with a daily processing cycle. MITRE's support enabled the IRS to develop and put into practice the new engineering and integration capabilities that have been critical to CADE 2's success. Through efforts to enhance civilian agency systems engineering capabilities, MITRE is helping the IRS and other agencies successfully adopt IT and effectively use taxpayer funds. For the taxpayer, CADE 2 helps the IRS deliver quicker refunds, provides up-to-date information for its account representatives, and enables faster resolution of account issues.
Transforming Customer Service through Innovation in Online Services
Toward its goal of developing services that are easy to use, meet taxpayer needs, and encourage return visits to IRS.gov, MITRE and the IRS drew from industry best practices to design the Online Services Innovation and Evaluation Environment (IE2). This transparent, participative, and collaborative online software development capability, operated by MITRE, allows the IRS Office of Online Services (OLS) to identify innovative product ideas with measurable business potential, quickly develop solutions using common Web-based tools, and involve taxpayers and IRS employees in the testing phase. Through the IE2, OLS will collect qualitative and quantitative testing results that enable IRS product and business stakeholders to make data-driven decisions about the future of proposed products.
Eliminating Veteran Homelessness: Connecting a Deserving Population
VA's Veterans Health Administration engaged MITRE's help on its Eliminating Veteran Homelessness (EVH) initiative. Working with MITRE, the VHA developed an EVH statistical model to demonstrate what effect budget changes have on efforts to assist the homeless veteran population. This provided valuable new insight into resource requirements and program interactions for VA. Statistics from VA and the Department of Housing and Urban Development show the EVH program is already beginning to demonstrate modest, positive results—with homelessness among veterans declining nationally by nearly 12 percent. As the initiative grows and reaches increasing numbers of veterans, MITRE will continue to provide strategic support to further VA's progress in this crucial mission.
To speak with a CEM representative, please call (703) 983-6000 (Operator) or (703) 983-2600 (CEM Business Inquiries).
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Page last updated: April 9, 2013 | Top of page
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